Booking & Refund Policy
We want every class to be safe, fun, and enjoyable for all.
To help us keep a positive learning environment, we kindly ask parents and students to respect the facilities, the space, and others around them.
Parents are welcome to wait in the open area during lessons. We also appreciate simple help like returning chairs to their proper place and using the rubbish and recycling bins correctly.
Thank you for helping us keep a welcoming space for everyone.
By booking this program, students and families agree to the following:
1. Booking Process
◦ Free 30-minute consultation available before committing to packages.
2. Scheduling
◦ Sessions booked in advance and confirmed via WhatsApp/email
◦ Students must arrive on time; late arrivals will not extend session time
3. Cancellations & Rescheduling
◦ 24+ hours notice: full reschedule or refund
◦ Less than 24 hours notice: 50% refund
◦ One free reschedule per package allowed
◦ After first session: no refunds, unused sessions reschedulable within 30 days (subject to availability)
4. Absences
◦ Missed sessions without notice considered used and non-refundable
◦ Exceptions for illness/emergencies with documentation
5. Payments
◦ Packages paid upfront via bank transfer, FPS, or PayMe
◦ Payments non-refundable once program has started
6. Materials & Feedback
◦ Custom digital materials for student session use only (HK Copyright Ordinance s.41A)
◦ Materials remain property of Spanish Teacher HK (no copying/sharing)
◦ Written feedback provided after each package
◦ Completion certificate included
7. Commitment
◦ Students expected to complete practice tasks between sessions
◦ Consistent attendance essential for learning success
Private tutoring service.
Spanish Teacher HK
Updated: April 2026
See Spanish Teacher HK: Privacy Policy